Minnesota State Map Dakota County Highlighted

Dakota County’s Virtual Assistants (DCVA)

Dakota County’s Bot (DCB)

1. Answering common questions quickly. We are addressing the types of customer conversations that occur most often. Ask us a question and will automate these common, predictable, low-stakes interactions will dramatically increase their effectiveness.
2. Reduce your hold times. We can help reduce our customers wait times by ensuring that your customers have access to the information they need immediately.
3. Quick Routing of your question to the right person at the right place. We can decrease your handling time with accurate routing.
4. 24/7 availability that scales easily. 24/7 customer support for many of the services they use, which can cost a business a fortune if we only used human employees.
5. Consistently improve the customer experience. Reducing customer waiting time depends on several factors, but the customer experience is an excellent place to start. When Dakota County decides to use Chat Bot technology, it’s easier to collect feedback from our customers, update the most frequently ask question and language, and provide new options to customers when they become relevant. Using Dakota County virtual assistants and chatbots means you can change the menu options and freshen up the chat window as needed. These changes can include providing new links, showing pictures when the Al pops up, or using friendly emojis for different actions or categories.